Blunted couture returns policy

*Each return will be assessed by our Team on a case to case basis* 

When returning products for return or exchange you must first contact our returns and exchanges team members who will provide you with assistance.

With a receipt or tax invoice:

• We can provide a refund with proof of ID 
• All returned goods must be unused, in original packaging and in saleable condition
• Receipts and tax invoices must be valid and intact

All refunds will be provided back in the original tender. Credit card refunds must be processed back onto a credit card.

Note: A credit card must be present to receive a refund.

Without proof of purchase

We will record your proof of identification (eg drivers’ licence) when processing returns without proof of purchase. Without this, we may not be able to accept your return.

• We can provide an exchange voucher or an exchange for ‘like’ goods
• All goods for exchange must be unused, in original packaging and in saleable condition
• Exchange vouchers are valid from time of issue and are redeemable at any store. These vouchers are not redeemable for cash or Gift Cards.

PayPal

Goods purchased using PayPal must be returned via the original payment method. If for any reason the system declines the return, an alternative tender will be offered.

Afterpay and Humm

Goods purchased through Humm or Afterpay must be refunded back through Afterpay or Humm. 

Online purchases/exchanges

Online purchases can be returned via registered mail to avoid lost goods in transit or in person, to Ashmore. 

Exceptions

Unfortunately we cannot offer a change of mind refund or exchange on the following items:

• Custom-made products and or 
• Personalised products
• Any product/s specifically made to size at your request

These products can still be returned if they are faulty,  or do not match the sample or description, or we may offer to repair 

Other returns and exchanges

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

We will accept product returns and provide you with a replacement, refund or repair where:

• The product is faulty or is not of acceptable quality; or
• The product does not match its sample or description.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team will be able to advise you whether a refund, exchange, repair or replacement is available, and may record your proof of identification when processing a return without proof of purchase.